The following rules and standards apply to ALL trips dispatched by Tollimo. Drivers and affiliates are considered to have agreed to these procedures when accepting any Tollimo transfer.

Table of Contents

• 1. Mandatory Registration Form
• 2. Dispatch Confirmations & Approvals
• 3. DriverAnywhere App & Trip Management
• 4. Passenger Communication (SMS Protocols)
• 5. Professional Appearance & Conduct
• 6. Luggage Assistance & Loading
• 7. Vehicle Standards & Safety
• 8. Pickup Timings & Grace Periods
• 9. Billing, Extra Charges & Reporting

1. Mandatory Registration Form

All drivers and affiliates must have their up-to-date information on file with Tollimo. If you have not filled out our registration form before, you are strictly required to fill and submit the form at least one time before accepting trips. The required information includes your contact details, service area, vehicle fleet, and agreed rate tables.

Click Here to Fill Out the Tollimo Driver & Affiliate Registration Form

2. Dispatch Confirmations & Approvals

Even after email confirmations, if you have not updated your trip status to "On the way" or "Arrived", a dispatcher from the Tollimo team will contact you 1 day before and 90 minutes before any trip to get your confirmations. If a text confirmation from the driver or the affiliate dispatch team has not been received 60 minutes before pickup, someone from our dispatch team will call you.

3. DriverAnywhere App & Trip Management

Drivers and affiliates without their own dispatch software should ask Tollimo to create a DriverAnywhere user account for them. This will allow you to better see and manage all trips assigned to you, acting as a failsafe in case an email confirmation or farm-out reservation notification is delayed or missed.

Note for LimoAnywhere Affiliates: Affiliates that use LimoAnywhere and can farm-in reservations to their system already have the ability to update statuses through their LimoAnywhere dispatch screen. Therefore, a DriverAnywhere app for them is not needed.

• Status Updates: If you are using DriverAnywhere, you must use the app to update the ride status in real-time. You must mark the following statuses as they happen: On the way, On location, Passenger in car, and Done.

4. Passenger Communication (SMS Protocols)

Drivers must contact the passenger's number via SMS to inform them of their status.

• SMS 1 (On the way): Drivers must send a message to inform the passenger they are on their way for pickup. Example: "Hello [Passenger Name], I am your driver for your premium transfer provided by Tollimo... I am currently on my way to your pickup location and will arrive shortly."
• SMS 2 (On location): Drivers must send a second text to inform passengers they are on location and ready for pickup.

5. Professional Appearance & Conduct

To ensure proper brand representation, all drivers must adhere to the following standards:

• Dress Code: Drivers must wear a suit and tie during their service hours.
• Greeting: Drivers must meet passengers with a smiling face and act with courtesy.
• Language: Drivers must speak a good level of English in addition to the local language.
• Professionalism: Drivers are strictly prohibited from suggesting shopping venues to passengers for sales purposes.

6. Luggage Assistance & Loading

When a passenger requests paid luggage carry help in advance, it will be directed to you by our dispatch team and an extra payment will apply. If this is not specified, the following applies:

Drivers are strictly required to receive the luggage from the passenger and load it into the vehicle. You are not technically required to carry the luggage all the way from inside a passenger's private home or hotel room to the car.

However, if a passenger is struggling, clearly in need of assistance, or politely asks for help carrying bags from their doorway, we highly encourage you to assist them. Offering this as a basic courtesy is a great way to earn a high tip. Please note: If you choose to provide extra luggage assistance, you cannot direct any extra charges for this to Tollimo. You can either politely decline, or assist them for the chance at a tip or a fee agreed upon directly with the passenger.

7. Vehicle Standards & Safety

We pride ourselves on providing reliable service and modern vehicles for every ride.

• Amenities: There must always be water available inside the vehicle for the passengers.
• Safe Driving: Drivers must obey all traffic rules, avoid excessive speed, refrain from sudden braking, and avoid sudden lane changes.
• Refueling: Under no circumstances should a vehicle be refueled while a passenger is inside. Drivers must ensure the vehicle is fueled and prepared beforehand.
• Vehicle Capacity: Drivers must operate within the maximum capacities of their assigned vehicle.

8. Pickup Timings & Grace Periods

Punctuality is critical for all airport transfers:

• Flight Tracking: Drivers must track flights using FlightAware or similar software to determine exactly when they should arrive at the airport.
• Airport Pickups: Drivers must be at the airport and ready for pickup 10 minutes after the flight lands. The grace period for airport pickups is 75 minutes after landing.
• City Pickups: The grace period for city (address) pickups is 15 minutes after the designated pickup time.

9. Billing, Extra Charges & Reporting

• Post-Trip Reporting: After the trip is marked as "Done", the driver or affiliate is required to contact the Tollimo dispatch team in their designated WhatsApp group to state the exact trip amount, including any tolls and extras.
• Late Cancellations: Drivers and affiliates are eligible for a late cancellation fee only if there is less than 3 hours left to the pickup time AND a driver has already been assigned to the reservation.
• Passenger No-Shows: In the event of a passenger no-show, drivers and affiliates are eligible to claim the amount for the original trip details, but this payment will not include any tolls or extra charges.
• Wait Time & Extra Stops: If the passenger exceeds the designated grace periods (75 mins for airports, 15 mins for city) or requests extra stops, extra charges apply.
• Collecting Extras: The driver is strictly responsible for letting the passenger know there will be extra charges. These can be collected by the driver directly, or they can be entered in the invoice to Tollimo ONLY IF a written confirmation from the passenger agreeing to the charges on their card is acquired.

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Turkish Airlines Exclusive Drive: Specific Rules

The following rules apply ONLY to trips we assign you that are clearly for turkish airlines passengers to and from airport trips. These are strictly enforced by the airline.

1. Brand Protection & Vehicle Signage (Strict Penalty)

• No Competitor Ads: Vehicles must not display any advertisements, stickers, or pictures from other airlines. Violating this rule will result in a strict $5,000 penalty per trip.

2. Mileage & Route Rules

• The 35-Mile Free Rule: Turkish Airlines Exclusive Drive Business Class passengers are eligible for up to 35 miles of free service. Extra charges only apply if the total mileage exceeds 35 miles or if the passenger requests extra stops that deviate from the original route.

3. Lost Items & THY Notification

• Lost Items: If an Exclusive Drive passenger forgets an item in the vehicle, the driver is legally obligated to deliver the lost item directly to the Turkish Airlines official in the city where the service was provided.
• Accident Reporting: In the event of a traffic accident involving a Turkish Airlines passenger, drivers must immediately notify THY officials in addition to Tollimo dispatch.